FAQs

Frequently Asked Questions

Can't find what you're looking for? Contact us or message us on WhatsApp.

Ordering & Payment

Do I need an account to order? ▾

You can browse, search, and add items to your cart or wishlist as a guest. You only need to create a free account at the checkout step, so we can show you your order status afterward.

What payment methods are accepted? ▾

Cash on Delivery (COD) is available now. Online payment is coming soon and will appear as an option at checkout once it launches.

Can I use a coupon code? ▾

Yes -- enter it in the "Have a coupon?" box at checkout. If it's valid, the discount is applied to your order total immediately.

Delivery

How long does delivery take? ▾

Most orders within major cities arrive within a few business days. You'll be contacted by phone to confirm delivery details after placing an order.

Can I track my order? ▾

Yes -- log into My Account and open the Orders tab to see a live status tracker for every order (pending, confirmed, shipped, delivered).

Kits & Warranty

What if a component is faulty? ▾

Every kit and store component is tested before it ships. If something arrives faulty, contact us via WhatsApp or the Contact page and we'll sort it out.

What age/grade are the kits suitable for? ▾

Kits are grouped by grade range (e.g. Grades 4-6, 7-9, 10-12, and a University Starter tier) -- check the grade tag on each kit's card.

Custom Projects Studio

How is pricing determined for a custom project? ▾

Every request gets a manual quote based on scope and deadline. The pricing tiers on the Projects Studio page (Basic, Intermediate, Advanced FYP) are starting points, not fixed prices.

How long does a custom project take? ▾

It depends on complexity and your deadline -- this is confirmed with you directly after you submit a request.

Returns

Can I return an item? ▾

Reach out via WhatsApp or the Contact page with your order code as soon as possible if something isn't right -- we handle these case by case.