FAQs

Frequently Asked Questions

Can't find what you're looking for? Contact us or message us on WhatsApp.

Ordering & Payment

Do I need an account to order?

You can browse, search, and add items to your cart or wishlist as a guest. You only need to create a free account at the checkout step, so we can show you your order status afterward.

What payment methods are accepted?

Cash on Delivery (COD) is available now. Online payment is coming soon and will appear as an option at checkout once it launches.

Can I use a coupon code?

Yes -- enter it in the "Have a coupon?" box at checkout. If it's valid, the discount is applied to your order total immediately.

Delivery

How long does delivery take?

Most orders within major cities arrive within a few business days. You'll be contacted by phone to confirm delivery details after placing an order.

Can I track my order?

Yes -- log into My Account and open the Orders tab to see a live status tracker for every order (pending, confirmed, shipped, delivered).

Kits & Warranty

What if a component is faulty?

Every kit and store component is tested before it ships. If something arrives faulty, contact us via WhatsApp or the Contact page and we'll sort it out.

What age/grade are the kits suitable for?

Kits are grouped by grade range (e.g. Grades 4-6, 7-9, 10-12, and a University Starter tier) -- check the grade tag on each kit's card.

Custom Projects Studio

How is pricing determined for a custom project?

Every request gets a manual quote based on scope and deadline. The pricing tiers on the Projects Studio page (Basic, Intermediate, Advanced FYP) are starting points, not fixed prices.

How long does a custom project take?

It depends on complexity and your deadline -- this is confirmed with you directly after you submit a request.

Returns

Can I return an item?

Reach out via WhatsApp or the Contact page with your order code as soon as possible if something isn't right -- we handle these case by case.