Privacy Policy

1. Introduction

Botrix ("we", "us", "our") provides robotics and AI kits, IoT products, hardware components, training sessions, labs, custom project services, and online courses. This Privacy Policy explains what personal information we collect when you use our website, how we use it, and the choices you have.

2. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, and delivery address when you create an account, place an order, book a session, submit a project request, or contact us. If you sign in with Google, we receive your name and the email address associated with your Google account -- we never receive or store your Google password.

We also automatically collect limited technical information such as your browser type, device type, and pages visited, which helps us keep the site working correctly and understand how it's used.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders, bookings, and project requests, and keep you updated on their status
• Respond to enquiries sent through the Contact page or WhatsApp
• Send order confirmations, delivery updates, and account-related notifications
• Improve our website, products, and services
• Prevent fraud and keep accounts secure

We do not sell your personal information to third parties.

4. Sharing Your Information

We share information only where necessary: with delivery/courier partners to fulfil orders, with Google when you choose to sign in with Google (solely to verify your identity), and where required by law. Any coupon, payment, or order details you provide are used strictly to process your purchase.

5. Cookies & Sessions

We use session cookies to keep you logged in and to remember items in your cart and wishlist. These are functional cookies required for the site to work -- we don't use them for third-party advertising.

6. Data Retention

We keep account and order information for as long as your account is active, or as needed to comply with our legal and accounting obligations. You can request that we delete your account and associated data at any time by contacting us -- see Section 9.

7. Data Security

We take reasonable technical and organizational measures to protect your information, including password hashing and secure session handling. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You can review and update your account details at any time from My Account. You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, reach out via our Contact page or message us on WhatsApp.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.